Care247 provides insurance claim assistance by reviewing your hospitalization records and insurance policy details, managing the required documentation, preparing claim paperwork, and guiding you through the submission process. Our team explains each step in simple language and provides ongoing support to make the insurance claim process easier. Final claim approval depends on your insurance provider's terms and conditions.

Care247 takes the privacy and security of your health information seriously. We use security measures to protect your medical records, personal details, and other health information. Your data is managed securely and shared only with authorised medical professionals, relevant healthcare teams, and family members you have approved, or when required by law. We follow applicable data privacy regulations to keep your information safe and confidential.

In a medical emergency, contact Care247's emergency number immediately. Our coordinators will assess the situation, dispatch appropriate medical assistance, alert the nearest suitable hospital, share your medical history with responders, and notify your emergency contacts, all while providing guidance until help arrives.

Yes, Care247 provides assisted hospital visits under the Esteem membership plan. Our team helps patients manage their hospital visits, including appointment coordination, necessary paperwork, and other related assistance, making the hospital visit process easier and more organised.