Privacy Policy

Effective Date: 22-05-2025

Care247, operated by GreenVayu Innovations Pvt. Ltd. (“we”, “our”, or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access or use our services through our website www.care247.in, mobile applications, WhatsApp, or any other digital platform.

1. Information We Collect

We collect the following types of personal and health-related information:

  • Personal Information: Name, contact number, email, address, gender, date of birth.
  • Medical and Health Data: Medical history, current medications, allergies, doctor/hospital details, insurance (if provided).
  • Emergency Details: Emergency contacts, preferred hospitals, previous medical emergencies.
  • Technical Data: Device information, IP address, location (if permitted), browser details.
  • Usage Data: App/web interactions, communication logs via WhatsApp, calls, or messages.
  • Family Member Data: For family subscription plans, we may collect data of dependents, including minors under 18, with appropriate guardian consent.

2. How We Use Your Information

We use your data to:

  • Deliver and coordinate emergency and home healthcare services.
  • Personalize care plans and recommendations.
  • Share updates and health alerts.
  • Improve services through internal analytics.
  • Coordinate with hospitals, care providers, and verified family members.
  • Fulfill legal and regulatory requirements.

3. Sharing of Information

We may share your information:

  • With doctors, hospitals, ambulance providers, and verified caregivers for service delivery.
  • With your consent, for sharing with third-party providers or family members.
  • As required by law or government regulation.
  • With authorized Care247 staff and partners under confidentiality agreements.

We never sell your personal information.

4. Data Security

We protect your data using:

  • Industry-standard encryption (SSL/TLS).
  • Access controls and secure authentication.
  • Regular security audits and monitoring.
  • Secure backups and storage systems.

Please keep your login information secure and report any suspicious activity.

5. Your Rights

You have the right to:

  • Access or update your data.

     

  • Request deletion of your information.

     

  • Withdraw consent at any time (may affect service availability).

     

  • File a complaint with data protection authorities.

     

To exercise these rights, contact us at [info@care247.in].

6. Use by Minors

For family subscriptions, we may collect health and emergency-related information of individuals under 18 with explicit consent from a parent or legal guardian.

Minors are not permitted to register or access services independently.

7. Data Retention

We retain your information as long as your account is active or required by law. On request, we will delete or anonymize your data unless legally necessary to retain it.

8. Policy Updates

We may update this Privacy Policy periodically. All updates will be posted on www.care247.in. Continued use of our services implies acceptance of the revised policy.

9. Contact Us

For any privacy-related questions or concerns, please reach out:

Care247 by GreenVayu Innovations Pvt. Ltd.
 Akash Ganga, E8 Shahpura,
 Bhopal, Madhya Pradesh – 462039
 Email: info@care247.in
 Phone: +91 9981944247

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