At Care247, your family’s health and peace of mind are our highest priorities. We aim to provide transparent and fair service policies to ensure a smooth and trustworthy experience.
This Cancellation and Refund Policy outlines the terms for cancelling services and requesting refunds for any services offered through Care247, including those delivered by our partner providers.
A. Subscription Services
You may cancel your monthly or annual subscription anytime by writing to us at info@care247.in.
Cancellations will take effect from the next billing cycle. No refunds will be issued for the current billing cycle.
B. Emergency Services
Emergency service bookings (ambulance, urgent doctor coordination, etc.) cannot be cancelled once initiated, due to immediate response and critical logistics involved.
C. Non-Emergency / Scheduled Services
Appointments for doctor visits, home healthcare, diagnostics, etc., can be cancelled at least 24 hours in advance for a full refund.
If cancelled within 24 hours, the service charge may be non-refundable or partially refundable depending on partner policies.
D. Third-Party & Partner Services
Cancellation policies of third-party providers (diagnostics, hospitals, nursing staff, etc.) will apply separately.
Care247 will facilitate cancellations but is not liable for any charges imposed by external partners.
A. Refund Eligibility
Refunds are applicable for prepaid services cancelled within the permitted time.
No refund will be issued for services already delivered or partially completed unless a verified failure is reported.
B. Subscription Plans
Refunds for subscriptions are not issued mid-cycle. However, we may offer refunds or credits on a case-by-case basis in exceptional circumstances (e.g., service failure, duplicate payment).
C. Emergency Services
No refunds are available once emergency support has been activated.
D. Third-Party Services
If a refund is due for a third-party service, the timeline and approval will be subject to that partner’s refund policy.
E. Refund Processing
All approved refunds will be processed to the original payment method within 10 business days.
Transaction or gateway fees are non-refundable.
Users found repeatedly booking and cancelling services, misusing emergency support, or engaging in fraudulent activity may have their account suspended or blacklisted.
In such cases, no refunds will be provided.
For the purpose of verifying cancellations or service delivery status, Care247 will rely on:
Time-stamped confirmations (email/SMS)
Platform logs of service provider activity/check-ins
Telephonic records (if applicable)
Care247 shall not be held responsible for any service disruption, delay, or cancellation due to events beyond our control, including but not limited to:
Acts of God (e.g., floods, earthquakes)
Public unrest, government actions, war, riots, stampede, national emergencies
Network outages or cyberattacks
Healthcare emergencies beyond capacity
Care247 reserves the right to revise this Cancellation and Refund Policy at any time. The updated version will be posted on our website. Continued use of our services after changes constitutes acceptance of the revised policy.
You may reach out to us via:
Email: info@care247.in
Helpline / WhatsApp: 9981944247
Request Window: Within 7 days of service or payment for refunds
We understand healthcare is personal and sometimes sensitive. If you believe your case needs special attention, please write to our Care Resolution Team at info@care247.in — we are here to help with empathy and urgency.