This Subscriber Service Agreement (“Agreement”) is entered into between the subscriber (“You”, “User”, “Member” or “Customer”) and Care247, a product line of GreenVayu Innovations Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at PLT NO. TH3, AAKASH GANGA, E8 SHAHPURA, Trilanga, Huzur,
Bhopal- 462039, Madhya Pradesh, hereinafter referred to as “Care247”, “Care247.in “, “CARE247”, “We”, “Us” or “Our” and which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.
By registering for, accessing, or using any service via Care247.in or its affiliated platforms, you agree to the terms of this Agreement, which governs the nature, scope, and limitations of your relationship with Care247.
1.1. “Platform” refers to all digital interfaces and communication channels operated by Care247, including but not limited to the website, mobile applications, WhatsApp, telephonic assistance, and social media platforms.
1.2. “Services” means the facilitation and coordination of emergency response, caregiving, telemedicine, hospital coordination, and wellness-related services offered through physical, virtual, or hybrid delivery models.
1.3. “Third-Party Providers” also referred to as “Partners”, include all independent healthcare and medical professionals, institutions, and service agencies such as emergency responders, ambulance providers, doctors, hospitals, homecare agencies, diagnostic labs, physiotherapists, psychologists, dieticians, and wellness coaches, among others, listed or connected via the Care247 Platform.
1.4 “Website” shall mean the websites operated by Care247, including but not limited to www.care247.in and www.care247.life, as well as any other software, Website/Application, or digital platform provided or authorized by Care247 that facilitates access to its services. This shall also include any other domain or URL as may be notified or specified by Care247 from time to time.
2.1. Care247 provides subscribers access to a range of health and wellness-related services via coordination with Third-Party Providers. We act as an enabler and facilitator—not as a direct service provider of medical or paramedical treatment.
2.2. Services may be delivered physically, virtually, or as a combination of both, depending on user needs, availability, and practicality.
2.3. While Care247 makes good faith, commercially reasonable efforts to ensure quality and affordability of services, actual service delivery rests with the respective Third-Party Providers.
3.1. Care247 does not employ or control any Third-Party Providers listed on or coordinated through the Platform.
3.2. Care247 does not provide medical opinions, diagnosis, treatment, or emergency medical care. It merely coordinates and facilitates the delivery of such services through external, independent professionals.
3.3. All arrangements for services (e.g., appointments, hospitalizations, dispatch of ambulances, teleconsultations, wellness sessions) are made on a best-effort basis, depending on provider availability and user needs.
3.4 Care247 is not a healthcare provider, hospital, or emergency medical service provider. It acts as a technology and coordination platform that facilitates connections between subscribers and third-party service providers.
By using the Website, Applications, Phone lines and other communication Tools/ Software, you agree that:
5.1. Care247 shall not be liable for:
“Force Majeure Event” refers to any event or circumstance beyond the reasonable control of the affected party that could not have been prevented or mitigated through reasonable diligence. This includes, but is not limited to:
5.2. Care247 does not provide any guarantees, warranties or representations regarding the competence, credentials, availability, conduct or outcomes of third-party providers.
5.3. In no case shall the liability of Care247 exceed the actual amount paid by the subscriber to Care247 for service facilitation in the preceding 90 days of the incident giving rise to the claim.
5.4. You acknowledge that Care247 is not responsible or liable for:
6.1. Care247 supports and promotes emergency response by coordinating ambulance services, hospital access, and medical interventions through third-party partners. In doing so, we also respect and uphold the Good Samaritan guidelines issued by the Hon’ble Supreme Court of India.
6.2. As per the Supreme Court’s judgment dated March 30, 2016, individuals (including Care247 staff, associates, or agents) who render emergency assistance in good faith to accident or trauma victims shall not be held liable in any civil or criminal proceeding, as long as:
6.3. Care247 coordinates such responses under the principle of Good Samaritan protection, and encourages prompt reporting and assistance in emergencies without fear of harassment or legal repercussions.
6.4. By using the emergency features of Care247, you acknowledge and agree that any individual or entity responding to your emergency is acting in good faith, and shall not be held liable unless gross negligence or deliberate harm is proven.
While Care247.in endeavors to provide all listed services with reasonable care and in good faith, You agree to indemnify, defend, and hold harmless Care247 and GreenVayu Innovations Private Limited, and their Founders, cofounders, respective officers, Directors, Employees, Agents, and representatives from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and litigation costs) arising out of or in connection with:
(a) your access to or use of the Services of Care247 or its Third party providers or partners
(b) your breach or alleged breach of these Terms of Use; or
(c) your violation of any applicable law, regulation, or third-party rights, including intellectual property or privacy rights.
This indemnity obligation will survive the termination or expiration of these Terms and your use of the Services.
You agree that Care247.in may contact you via email, SMS, phone calls, push notifications, or by posting notices on its website or app (when live). These communications may include account updates, changes to the app or its features, and health-related notifications, including those from authorized service providers as outlined in the Privacy Policy.
By using the Care247.in website or app, you consent to receive such communications and acknowledge that they satisfy any legal requirement for written communication.
9.1. Service fees may be charged by Care247 (for facilitation) and/or directly by Third-Party Providers (in certain cases depending on the services)
9.2. Care247 shall not be responsible for any additional charges, overbilling, underbilling, or payment issues related to third-party services, unless explicitly mentioned in the service plan or package.
9.3. Care247 is not responsible for third-party billing practices, overcharges, undercharges, or service fees unless directly collected by Care247.
10.1. Modes of Payment
You may choose to pay the applicable service fee for services availed through Care247 using one of the following methods:
10.2. Additional Charges
In the case of E-Wallet payments, any additional charges not covered by the subscription—such as charges for medications, equipment, or emergency services—must be paid by you in cash directly to the concerned authority, caregiver, ambulance provider, or healthcare facility.
10.3. Non-Refundable Payments
Once you avail of a service, the applicable service fee becomes due and payable. You are required to make full payment either to Care247 or, in certain cases as notified, directly to the service provider. If payment is made through the E-Wallet, the amount will be deducted automatically. All payments made are final and non-refundable.
10.4. Taxes
All applicable taxes on the service fee shall be borne and paid by you. Care247 shall be entitled to collect and remit such taxes as per applicable law.
10.5. Receipt and Invoices
A receipt for the service fee will be provided to you at the end of each service. You may also request copies of past invoices through your Care247 account.
10.6. Payment Disputes
Any issues or disputes related to payment, except those directly caused by a fault or error in the Care247 website or Website/Application, shall be resolved solely between you and the relevant Payment Processor.
11.1. You consent to the collection, use, and sharing of your personal, health, and communication data by Care247 in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and its allied rules.
11.2. Your data may be shared with Third-Party Providers strictly for coordination and delivery of requested services.
11.3. Care247 maintains reasonable security practices to safeguard user information but shall not be liable for breaches caused by third-party systems beyond its control.
11.4. By using the Services, you consent to:
11.5. You retain the right to decline any treatment, advice, or service offered by a third party.
11.6. Care247.in shall make reasonable efforts to maintain high technical standards but shall not be liable for any data loss, personal injury, loss, or death arising from the use of the Care247.in website/application or any services provided by Care247 or its service providers/partners, for any reason whatsoever.
12.1. Care247.in and its licensors, where applicable, shall retain exclusive ownership of all rights, title, and interest, including all intellectual property rights, in and to the software, website/application, and the services provided thereon, including but not limited to their components, processes, functionality, design, and content.
12.2. Any suggestions, feedback, ideas, or other information you provide relating to the services shall be deemed to be voluntarily submitted and shall become the sole and exclusive property of Care247.in, without any obligation to compensate you.
12.3. These Terms of Use do not constitute a sale and do not grant you any ownership rights, license, or interest in the software, website/application, or any related intellectual property rights owned by Care247.in or its licensors.
12.4. The name “Care247.in,” the Care247.in logo, and any other trademarks, service marks, trade names, or logos used in connection with the software or website/application are the intellectual property of Care247.in or its respective third-party owners. No right or license is granted to use any of these marks without prior written consent.
13.1. You agree to provide accurate and complete information for the provision of services.
13.2. You shall not misuse emergency features or make false requests.
13.3. You are responsible for following medical advice and making your own informed choices based on services received.
You acknowledge use of google map services to locate you your primary residence or secondary location are provided via the Google Maps API by Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By downloading, installing, or using the Care247.in to accurately determine service location for you, you agree to be bound by Google’s Terms of Use, available at http://maps.google.com/help/terms_maps.html.
It is solely your responsibility to review, assess, and comply with Google’s Terms of Service, as may be updated from time to time. Care247.in shall not be held liable for any loss, damage, or other consequences arising from your use of or reliance on the mapping and navigation services provided by Google Maps.
15.1. Either party may terminate this Agreement by written notice or cessation of service usage. Any termination shall not affect rights or liabilities accrued prior to the termination.
15.2. Care247 reserves the right to suspend or discontinue services for misuse, non-compliance with terms, or any unlawful activity.
16.1. This Agreement shall be governed by and interpreted in accordance with the laws of India.
16.2. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of courts in Bhopal, MP, India.
16.3. Parties shall make best efforts to resolve disputes through mutual consultation and mediation before initiating legal proceedings.
17.1. This Agreement constitutes the entire agreement between the parties and supersedes all prior understandings.
17.2. Care247 may update these terms from time to time. Continued use of the Care247.in Platform indicates your acceptance of any updated terms.
17.3. If any provision of this Agreement is held invalid, the remaining provisions shall remain enforceable.
17.4 FOR MORE DETAILS PLEASE REFER TO USER TERMS AND CONDITIONS
BY USING CARE247 SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE ABOVE TERMS & CONDITIONS